At Luxzband, we strive to ensure every customer is delighted with their purchase. However, we recognize that sometimes items may not meet your expectations. In these instances, we offer a straightforward return and effective refund process.
Return Policy
How to Initiate a Return
You have up to 40 days from the date you receive your order to decide if you wish to return any items. To start the return process, please contact us at [email protected] with your order details, the items you wish to return, and the reason for the return. We will respond promptly with instructions on how to proceed.
Conditions for Returns
Items eligible for return must be in their original condition and packaging. We cannot accept returns of items that have been used, damaged, or altered in any way. Approved returns will be refunded to the original payment method within 8-10 business days, excluding shipping costs, unless the return is due to an error on our part.
Refund Policy
Issues with Your Order
If you encounter any problems with your order, such as receiving a damaged, defective, or incorrect item, please notify us at [email protected] within 7 days of receipt. Please include photos of the issue, your order number, and a detailed description of the problem in your communication. After reviewing your claim, we will provide instructions on how to return the item for a refund or exchange.
Order Cancellation
If you need to cancel your order before it ships, please contact us immediately. We are able to issue a refund to your original payment method within 8-10 business days under these circumstances.
Please note that gift cards are final sale items and cannot be refunded.
International Returns
How International Customers Can Return Items
International customers wishing to return items should contact us at [email protected] to initiate the return process. Please be aware that you will be responsible for the return shipping costs. We recommend shipping your return with a method that provides tracking and keeping the receipt until your return is fully processed.
Upon receipt of your returned items, a refund will be issued to your original payment method within 8-10 business days. Please note, we cannot refund any customs duties or taxes incurred on your order.