At Luxzband, we understand that plans can change, and you may need to cancel your order. We aim to make this process as straightforward and flexible as possible for our customers.
Order Cancellation Process
How to Cancel Your Order
If you need to cancel your order, please contact us immediately at [email protected]. If your order has not yet shipped, we will cancel it and issue a refund to your original method of payment within 8-10 business days.
Please be aware that if your order has already shipped, we cannot cancel it. In this situation, you would need to follow our return policy.
Cancellation Fees
No Fees Before Shipment
We do not charge cancellation fees for orders that are canceled before shipment. This is part of our commitment to provide a hassle-free shopping experience.
After Shipment
If your order has been shipped, you will be responsible for any shipping costs if you decide to return the items to us. If you refuse delivery or fail to pick up the package, you will be responsible for any return shipping fees incurred. Should you decide to keep the item(s) without paying the return shipping fees, we reserve the right to charge you for the cost of the item(s).
Custom Orders
Special Conditions for Custom Orders
Custom orders, which are made specifically for you, may have different cancellation terms. These orders are typically non-refundable. If you need to cancel a custom order, please contact us at [email protected] as soon as possible. We will discuss the possible options and strive to minimize any potential fees.
Refunds
Refunding Process
If we are able to cancel your order before it has shipped, a refund will be issued to your original payment method within 8-10 business days. For orders that have already shipped, please refuse delivery or return the package to us. Upon receipt of the returned items, we will process your refund within the same timeframe.
Please note that we do not refund any customs duties or taxes that may have been paid on the original purchase.
If you have any questions or concerns about our cancellation policy, please reach out to us at [email protected]. We are here to assist you and ensure that your shopping experience with Luxzband is as convenient and stress-free as possible.